The
professionals at DeSimone BMW of Mount Laurel in Mount Laurel, New
Jersey, know that a good customer experience involves more than
providing a world-class vehicle. And our discerning customers know good
service when they see it. That’s why we strive to ensure that your
every need is met and you are completely satisfied with your purchase
or lease.
Sales Testimonials
"Donna was wonderful. She made my car buying experience wonderful. I will recommend her to everyone I know!! She is a great asset to your team!!"
-Kimberly S., Turnersville, NJ
2010 BMW 5-Series (12/08/09)
“My experience at DeSimone was superb. After experiencing Nissan and Lincoln dealerships over the past decade, the BMW experience was a breath of fresh air. Paul Schweiger was incredibly knowledgeable and professional. Now I know why my wife has been a customer of DeSimone for ten years. Thank you!" -Glenn P., Voorhees, NJ
New BMW X5 (12/07/09)
"The dealer continues to be 'Best in Class' of all dealers I have experienced in 47 years of car ownership.
The service receptionist meeting you with a check-off list is a first among dealers and note worthy. She provided immediate attention and was very nice also. The service writer handled the process perfectly and the service Sarah also supported having the loaner brought to unload my company material form my car to the loaner. This again is 1st class handling of helping the customer have an easy transition. She also handled the return visit swapping out things from the loaner to my car by bringing it around quickly during the process. Time is money to me and time is on short supply today. The DeSimone people, all of them, act as team to get you in and out quickly but also take the time to listen to your needs...Thanks again for the pleasant experience.
P.S. the smiling faces helps a lot too!!
-Rich I., Cherry Hill, NJ (12/04/09)
"I am a resident of California and purchased this vehicle without seeing it or test driving it. Your complete team was professional, responsive and very helpful. Steven Scott came in on his day off last Friday Nov 20th to assure that everything was done to the vehicle, the wind screen installed, the extra key and paperwork in the glove box, etc for it to be picked up that afternoon. John Valerio was tremendous in earning my business as I was on the 1 yard line with another dealer ready to buy it when John followed up with me and made the deal with your car competitive. Mark Kaminski has also been of great assistance keeping me updated with several details. The vehicle arrived in CA last night and I am very pleased. We have a few minor details to complete and I trust they will be handled. Thank you very much for making my cross country buying experience a great one!!!”
-Jeff M., Trabuco Canyon, CA
Certified Pre-Owned 335i Convertible (12/1/09)
“This is my second BMW purchased with Marek K. He is an excellent asset to your organization and I will recommend him to anyone interested in purchasing a BMW. Vehicle shopping can be a tedious event but Marek had made my experience extremely pleasurably. Thank you."
-Matthew M., Philadelphia, PA
Certified Pre-Owned X5 11/27/09
"Paul Schweiger is an excellent sales person. From the beginning he has always been extremely professional. He never forced us into buying and left the decision on us on our comfort level and the appropriate time to buy the car. We made the deal over the phone with Paul after intially visiting the dealership 5-6 months prior to buying the car. We live approximately 80 miles from the dealership, but still decided to buy the car from DeSimone mainly because of the service provided by Paul.
Overall I will definitely recommend the dealership and Paul to my friends and relatives."
Subhrajit G., Jersey City, NJ
2010 BMW 3-Series (11/12/09)
“Best
car buying experience ever. Brad and John did a great job. A very well
run operation down to the way you are greeted when you walk in the
door. Finance presentation also top notch.”
-Lawrence E., Yardley, Pa.
New BMW 5 Series (11/7/09)
“
This was my first experience buying a BMW. I had looked at another used
BMW at another dealership (which was not a certified dealership), and
although the car was comparable to the one I purchased the dealer had
nothing to offer me, including any warranty. Things that I wanted fixed
prior to purchase he told me I would have to take the car to a BMW
dealer. At that point I knew I needed to look further. Not only did I
find courteous and friendly, not pushy salespersons, I found a car that
cost less and had a warranty as well. And then to my delight, although
we had secured financing elsewhere, I was offered financing at a better
rate. Great for me all around. In this economic climate I felt your
sales person, Eduard, did all he could to secure my business. I would
definitely return to the DeSimone dealership again! ”
-Margaret C., Langhorne, Pa.
Certified Preowned BMW 3 Series (10/14/09)
“
I love my BMW 530i! Tom Dougherty is a fantastic sales representative
for DeSimone. I felt extremely comfortable going through the buying
process with Tom's assistance. I do not think I will ever go and buy a
car anywhere else because of the service he provided us. Thank you so
much. ”
-William C., Merchantville, NJ
Certified Preowned BMW 5Series (10/27/09)
“
I chose another X3 because I love the car and I went back to DeSimone
because Erin Dunn and the other individuals I've dealt with are always
friendly and go out of their way to provide great service. ”
-Susan T., Mount Laurel, NJ
Certified Preowned BMW X3 (10/6/09)
“ Donna was a great sales rep. We could not have been happier with anyone else."
-David A., Moorestown, NJ
New BMW 5 Series (9/30/09)
“I love Dan Kirby! ;-) My father & I have bought a few BMW’s from him.”
-Shannon H., Westampton NJ
New BMW 3 Series (9/14/09)
“
The staff at DeSimone BMW of Mount Laurel was absolutely the best!! I
was very upset by how I was being treated by another BMW dealership,
where I actually bought my 2009 BMW. DeSimone BMW treated the whole
situation with much professionalism and grace. I WILL definitely buy my
next BMW from DeSimone. Nick Vitanza was the best! ”
-Shante C., Cherry Hill, NJ
(11/23/09)
“
I purchased my BMW 330CI from DeSimone BMW of Mount Laurel. The
excellent service I received then only reinforced my decision to have
my vehicle serviced by DeSimone. For me, trust is first and foremost,
and I trust DeSimone BMW to provide the best care for my car. Second,
excellent customer service begets loyalty and I am a very loyal
customer! ”
-Carol F., Haddon Twp., NJ
BMW 330CI (11/9/09)
Service Testimonials
"Nick, my service advisor, was unbelievable. I had to work and my dad (age 85) brought my car in for service. They treated my father like he was the most important man in the world, Nick even offering to personally drive him back to our office. I was more than pleased! In addition, the service work on my car was completed in a very timley basis, with Nick and I speaking at least once so I knew exactly what was going on. I cannot thank you enough for a tremendous service experience!
Barbara K., Cherry Hill, NJ (12/20/09)
"As a business owner myself, I easily recognize outstanding quality and service, and am constantly pleased every time I enter the dealership. Thank you DeSimone BMW of Mount Laurel - You've created a customer for life!”
Michael P., Mount Laurel, NJ (12/14/09)
"I have been dealing with James Dagastine and even though my BMW is a 1997 w/ almost 110k miles on it, he still treats me as though it was a brand new car. He makes no difference b/t a new and old BMW, just is a terrific customer service person. I only had to wait 3 days to get in, b/c I had asked for a certain date, but I'm sure he would have squeezed me in had I needed to get in earlier. Also, my car was cleaned so well that when I woke up the next morning and looked out the window, I didn't think my car was there! Instead, I saw a beautiful (what I thought was a neighbor's NEW) BMW! Then I realized that it was mine and the staff at DeSimone just did an immaculate job cleaning it! Although I may joke about paying high prices for your services, I feel that it is worth it to have an organization like yours that I can trust and who goes out of their way to make me and my 1997 w/ 110k miles feel like the most important customer you have. Thank you, Ben."
Benjamin A., Sewell, NJ 12/11/09
"This is the first time I felt like royalty having my car serviced. The service was excellent. Thank you!"
Debra G., Trenton, NJ (12/07/09)
"The dealer continues to be 'Best in Class' of all dealers I have experienced in 47 years of car ownership
The service receptionist meeting you with a check-off list is a first among dealers and note worthy. She provided immediate attention and was very nice also. The service writer handled the process perfectly and the service Sarah also supported having the loaner brought to unload my company material form my car to the loaner. This again is 1st class handling of helping the customer have an easy transition. She also handled the return visit swapping out things from the loaner to my car by bringing it around quickly during the process. Time is money to me and time is on short supply today. The DeSimone people, all of them, act as team to get you in and out quickly but also take the time to listen to your needs...Thanks again for the pleasant experience.
P.S. the smiling faces helps a lot too!!
Rich I., Cherry Hill, NJ (12/04/09)
"I used to go to a dealership much closer to my home and now I drive an hour and a half to have DeSimone BMW due my services and sales due to the professional nature and friendly demeanor of all involved in each department, especially Service. Keep up the great work. I tell EVERYONE to use this particular dealership in Mount Laurel. It is a true pleasure."
Joseph T., Wildwood Crest, NJ (11/27/09)
"David Carr was great! He got me in and out of the service department that day for my oil service. When I received my vehicle it was nicely cleaned. I love the service I received from DeSimone BMW. Keep up the great work!"
Donyelle S., Blackwood, NJ (11/23/09)
“I purchased my BMW 330CI from DeSimone BMW of Mount Laurel. The excellent service I received then only reinforced my decision to have my vehicle serviced by DeSimone. For me, trust is first and foremost, and I trust DeSimone BMW to provide the best care for my car. Second, excellent customer service begets loyalty and I am a very loyal customer!”
Carol F., Haddon Twp., NJ (11/9/09)
“
The service could not have been better and I am a pain in the ***
usually when it comes to service and I have never been happier. ”
-Zachery M., Mount Laurel, NJ (10/22/09)
“
The service was OUTSTANDING!!! I no longer fear something going wrong
with my vehicle because I know that BMW service is there for me. If you
could clone James Dagastine you should do so....he is truly
phenomenal...he really goes out of his way to accommodate the customer.
He got me in for service that same day and had a BMW loaner provided
which was really a relief to me. My husband also has a BMW vehicle and
when it is up for lease renewal...my vote will clearly be for BMW due
not only to the exceptional performance of the car itself...but more
importantly to the way people like James Dagastine make you feel when
you are having a problem with the car and need service. He is a truly a
customer service professional...all the way...give him a raise...he
deserves it! Thanks also to Mike (who sits next to James)! ”
-Maria I., Mount Laurel NJ (10/6/09)